Cancellation Policy

Coles Bay is isolated and apart from the high holiday season when the whole world appears to want to come here, it is unlikely that we will be able to re-sell your booked room or house should you cancel at short notice. Our cancellation policy for each room booked is therefore:

  • up to one month in advance - no charge if booked direct;
  • less than one month in advance - one night's accommodation;
  • after your stay has commenced - full accommodation charge as booked;
  • no show without any notification - full accommodation charge as booked.
  • cancellation of online bookings will attract administrative charges which will be deducted from any refund.

Please think before you book as by booking you are committing to a firm business transaction. We strongly recommend taking out travel insurance to cover the need to cancel due to illness or other unforeseen circumstances.

Smoking.

Please note that Sheoaks is smoke free and is advertised as such. Smoking is permitted outside, in areas where the smoke won’t blow into the property contaminating it for future guests who have chosen to stay here because it is smoke free. An additional cleaning fee of $100 will be imposed on guests who have smoked inside. If a room is so smoke impregnated that it cannot be let the next evening, a charge of an additional night’s accommodation will also be levied.

 

Careless and Wilful Damage and Use.

We accept that some wear and tear of rooms and their contents is normal. However, guests will be charged for damage resulting in the need for unusual additional cleaning or for replacement or repair of equipment due to its misuse. If the damage is such that a room is not able to be let for a period of time, that loss of income will also be billed to the guests who caused the damage.

If additional cleaning of this nature is required the cost will be taken from the credit card held as surety, as will be the case for repair of damage due to misuse of property or equipment.